Lifetime Support
Project success is no longer measured by simple "on time and to budget" criteria. Today it is most likely that a project will also be viewed from the perspective of its ability to deliver added value to the organisation - continuously and reliably. The support and maintenance of systems both during the launch period and after any warranty period is therefore a crucial element in the success of a project. This is particularly true in systems integration projects.
DAI provides effective, flexible support services for systems supplied by DAI or by third parties. DAI Service Level Agreements (SLAs) are a natural extension to the warranty period. They can be tailored to the support levels required by each individual customer. Support options include:
- 24x7 coverage
- On-site, on-line support or telephone support
- Guaranteed response time
- Ongoing system monitoring
- Ongoing configuration control
- Fault investigation
- System documentation
- Change management and enhancements
